All requests for refunds MUST be in writing and emailed to customercare@gsema.org.
Four Weeks before Camp Session Begins
Deposits are non-refundable and non-transferable. Refunds of camp fees (not including the deposit) may only be made when written notice of cancellation and a request for refund is received at least four weeks prior to the start of the camp session.
Cancellations Due to Medical or Emergency Circumstances
In some cases, refunds may be granted after the four-week cancellation and refund period for medical or emergencies circumstances only. A written notice of cancellation with explanation of medical or emergency circumstances must be provided for a refund request to be considered. Additional documentation may be requested by GSEMA. Partial or full refunds will be at the discretion of GSEMA after reviewing the request.
Inclement Weather
High ropes, trips, and water activities may be cancelled when weather conditions are unsuitable. Alternative activities will be provided. Refunds are not given when activities are cancelled due to inclement weather.
Program Cancellation
If a program is cancelled due to insufficient enrollment, every effort will be made to place campers in a similar program. Camp sessions are held regardless of weather, but programs may be modified due to inclement weather.
Changes in Cancellation and Refund Procedures
GSEMA may make changes to cancellation and refund procedures when considering the health and safety of GSEMA campers and staff. No refunds are given for campers arriving late, leaving early, dismissed from camp, or unable to attend all or part of a session.