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Waitlist Registration
The waitlist is a great way to increase your chances at getting into a program that is already full and for us to gauge the interest or popularity of a particular program/event. If you choose to register onto a program’s waitlist, you may not be notified until a few days prior to the program if you get into the program or not. If you do not get moved off the waitlist and into the program you will receive a full refund. If you are unable to attend the program for which you are waitlisted(and have not been moved into the program yet), please notify Customer Care as soon as possible and you will receive a full refund. This is important because if you are moved off the waitlist and becomeregistered for the program, our normal cancellation policies will apply.
When the Council Cancels
Sometimes we cancel programs and trainings due to circumstances beyond our control (weather, illness, low enrollment). Refunds are issued if the council cancels a program/training, or if program/training logistics change in a way that makes it impossible for a registered individual or group to attend. If the council cancels a program or volunteer training, all efforts will be made to transfer registrants to the next available session. If a transfer is not possible, a refund will be issued.
When a Troop, Adult, or Girl Cancels—Girl Programs
Refunds (minus a 10% handling fee) will be considered only if a written notice of cancellation is emailed to customercare@gsema.org two weeks prior to the scheduled program (one month prior for programs that involve a sleepover/travel/etc.). Refunds will be issued for cancelled registrations only when we have received notification by the deadline. We cannot substitute adults for girls, and do not issue refunds for no-shows.
When a Volunteer Cancels—Volunteer Trainings
Refunds (minus a 10% handling fee) will be considered only if a written notice ofcancellation is emailed to CustomerCare@gsema.org one week prior to the scheduled training. Refunds are not issued for no-shows. Transfers may be available and can only be made between identical sessions within the same membership year (October 1 – September 30). To transfer your registration, email the new desired date/time/location to customercare@gsema.org no later than one week prior to the session.
