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Program Registration Deadline Update
To provide a more consistent program registration process, going forward all GSEMA’s programs will have a registration deadline two weeks prior to a program with limited exception. Please note, many programs fill before the deadline, so make sure you register as soon as possible. Moving forward (as of December 15, 2022), GSEMA is unable to add additional Girl Scouts or adults after the deadline due to staffing and supply ordering.
When the Council Cancels
Sometimes we cancel programs and trainings due to circumstances beyond our control (weather, illness, low enrollment). Refunds are issued if the council cancels a program/training, or if program/training logistics change in a way that makes it impossible for a registered individual or group to attend. If the council cancels a program or volunteer training, all efforts will be made to transfer registrants to the next available session. If a transfer is not possible, a refund will be issued.
When a Troop, Adult, or Girl Scout Cancels—Girl Programs
Refunds will be considered only if a written notice of cancellation is emailed to email@example.com two weeks prior to the scheduled program. Refunds will be issued for cancelled registrations only when we have received notification by the deadline. We cannot substitute adults for girls, and do not issue refunds for no-shows.
When a Volunteer Cancels—Volunteer Trainings
Refunds will be considered only if a written notice of cancellation is emailed to CustomerCare@gsema.org one week prior to the scheduled training. Refunds are not issued for no-shows. Transfers may be available and can only be made between identical sessions within the same membership year (October 1–September 30). To transfer your registration, email the new desired date/time/location to firstname.lastname@example.org no later than one week prior to the session.